Refund & Cancellation Policy
The short version
Because the products sold here are digital and delivered instantly, all sales are final and payments are generally non-refundable once the download link has been sent. Please read the product page carefully — including the description, preview images and "what's inside" — before you buy.
The only exceptions are genuine problems on my side, described below, which I will always put right.
Why digital sales are non-refundable
Digital products can be downloaded and copied the moment they are delivered, so they cannot be "returned" in any meaningful way. For this reason, and in line with common practice for digital goods, I do not offer refunds simply for change of mind, accidental purchase, or because you decided you no longer need the product after downloading it.
When you ARE entitled to help (the exceptions)
I want every purchase to be fair. I will re-send the product or, where appropriate, issue a refund, in genuine cases such as:
• You were charged more than once for the same order (a duplicate payment).
• You paid but never received the product, and it turns out it could not be delivered.
• The file is faulty or corrupted and cannot be opened, and I am unable to provide a working replacement.
These exceptions exist to protect you against real technical failures — not to allow returns of a product that was delivered and works as described.
How to request help
Contact me at dhanesh.a.connect@gmail.com within 7 days of your purchase. Please include the Razorpay payment ID from your confirmation and a short description of the problem (a screenshot helps). I aim to respond within 1–2 business days and will first try to fix the issue — usually by re-sending a working download link.
How approved refunds are issued
This section applies only to the exception cases above. If — after we have tried to resolve it — a refund is agreed, it is returned to your original payment method through Razorpay. Depending on your bank or UPI provider, it can take around 5–10 business days for the amount to appear. I do not issue refunds in cash or to a different account.
Cancellations
Because delivery is automatic and immediate, an order cannot be cancelled after payment has been completed. If you have not yet completed payment, simply close the checkout window — you will not be charged.